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Citibank Performance Evaluation HBS Case
First, read the Citibank case carefully. Then, think about the
following questions (on your own, and in discussion with your
team-members, if any). Note that Citibank uses the term
â€œPerformance Scorecardâ€ in the same sense in which we use the term
â€œBalanced Scorecardâ€ in class.
Prepare a write-up with succinct answers to each of these
questions. You may formulate your answers as paragraphs or as
bullet points, as long as you convey the necessary information.
Please restrict your write-up to 4 sides of letter paper, typed and
single-spaced, at the MAXIMUM. All answers and exhibits must be
neatly typed and formatted in a readable way. Please note that I am
not looking for generalities or cut-and-pastes from the text of the
case; every answer must reflect your own viewpoints and arguments,
in your own words. Please submit in hard copy on the last day of