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Cisco Remon has an FSA with FURTHER. He requested reimbursement
in the amount of $100.00 for a prescription he recently purchased.
FURTHER incorrectly denied the claim as an ineligible expense. John
called FURTHER irate that we denied his claim. The Service
Representative who received Johnâ€™s phone call explained that the
claims examiner reviewed the wrong eligibility list and denied the
expense in error. She apologized to the member and offered to
reprocess his claim as a priority.
so write an apology letter to John Doe explaining the action
that was taken on his account.