Overview:For this milestone, review the case studyA.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiativesthrough page 13 (up to HR-
Customer Initiative at Maersk) and the job posting for aCustomer Serviceâ€“CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology.
Using the material on needs assessment and training strategies provided in this weekâ€™s lesson and the casestudy, in a short paper you should:
? Illustrate the value of a training needs assessment in an organization in general, supporting your response.
? Describe the components of a needs assessment used to determine the training requirements of a Customer Serviceâ€“CARE Business Partner at Maersk.
? Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
? Explain the importance of developing learning activities for a Maersk Customer Serviceâ€“CARE Business Partner training program.
? Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Serviceâ€“
CARE Business Partner training program