You are a healthcare administrator at a large metropolitan teaching hospital. Your hospital is in the middle of a crisis involving surgical residents. In recent years, the level of operating room deaths involving surgeries that your residents have been involved in has increased. As a result, the number of malpractice suits that have been leveled against your hospital has also increased. This is not only reducing the hospital’s revenue, but it is also damaging the reputation of the hospital. An internal investigation has shown that many of the surgical residents have been performing two to three surgeries back to back after working a 24-hour shift. Your human resources department had indicated that this could be a contributing factor in the number of operating room deaths.
Compose an essay in which you detail the following points regarding this crisis:
Identify and define the crisis type that the hospital is experiencing.
Describe the crisis management triad and how it could be utilized in this situation.
Describe how you plan to improve the performance of the surgical residents and how your plan could improve patient care by reducing the number of operating room deaths.