FAQs


Here are some of our frequently asked questions. For further questions, you can email us at nativeheros@gmail.com or you can also talk to our customer representatives via chat app on this website

Prioritized Questions

1Question: How does this work?
Answer: Good Question. We are a group of a freelance board of students and professional essay writers. At our website, you may get help with any type of academic assignments: essay, coursework, term paper, business plan, case study, article review, research paper, presentation, and speech. We feature top writers who can help with complex assignments such as dissertations, thesis papers, etc. All writers are professionals possessing excellent knowledge in their field of expertise, perfect writing skills, quality, and speed. Once you place an order on our website, we assign it to the best writer. Once the writer finishes the work, the paper is submitted to our quality assurance desk who go through it and ensure it is unique and plagiarism free and that the instructions were followed to the detail. After this step we upload the paper in your account, we also send a copy to the email that you used to register the account with. we can guarantee you that the paper will be 100% plagiarism free. Besides, our services are 100% private and confidential
2Question: How do I place an Order after getting to the order page?
Answer: There are two steps in the ordering process Step 1: paper details and price calculation: In this section, you will fill in the assignment instructions. You can also upload any additional materials/instructions that will help the writer to complete your paper successfully. Kindly specify the academic level for your paper, number of pages, formatting, type of spacing, and the deadline for your paper. Step 2: checkout: In this section, the system automatically calculates the price for your order. If you are comfortable with our price, press the proceed button to complete the checkout process. On the other hand, if you are unsatisfied with the suggested price, you have an option to suggest a reasonable price that is within your budget. Thereafter, your order is automatically placed under review for manual verification. Once our finance department approves your budget, your order will be assigned to our proficient writers immediately
3Question: How will I know when my paper is complete? or How will I get the complete Paper?
Answer: Once your paper is ready, we will upload it to your account. A copy will also be sent to the email you registered with. We can guarantee you the following:- Our service is private and confidential; we don’t spam or share your contacts with anyone The final paper is plagiarism free. We will send a Turnitin Report to the email you registered with At our company, we are willing to do free unlimited revisions until you are satisfied with your paper
4Question:- Am a new client, How can I get the guarantee that the paper will be completed and sent to me before my deadline?
Answer: Thank you for expressing your concerns. We would love to have you as our loyal customer. We are certain if we do good work, you will come back for more. Besides, you will give us referrals to your friends and family. For that reason, we can’t fail to deliver your paper within your specified time frame. We will ensure we submit the paper on time so that you can have enough time to go through it, if you have problems with the paper delivered, you can request a free revision. You are entitled to as many revisions as you would wish until you get a paper that satisfies you

Quick Questions

1How can I pay for my order?
We offers plenty of ways to pay for the order. PayPal, Wire Transfer, ACH, all major credit cards – we work with various payment methods. Rest assured – we do not disclose data, add any hidden charges, and we guarantee 100% safety of your personal information.
2How does the transaction appear on my bank?
What information will appear on the statement received from my bank, when my account is charged? Charges are usually stated this way: DRI*SWREG, Inc. The rest of the information stays unrevealed. Neither the company’s name, nor the type of service will be specified.
3why is my Order Status unpaid?
Why does your system say that the order is not paid, I have already submitted the payment? Be patient. Payment processing takes some time. As soon as it is verified the order status will be changed. In case it takes longer than an hour, ask our 24/7 live support for help.
4What if I am not completely satisfied with the paper I receive?
What if I am not completely satisfied with the paper I receive? Our writing service guarantees as many revisions as it takes to satisfy you. We are always open towards every customer's suggestion.
5I need to send additional materials. How can I do it?
Additional materials can be attached to the direct messages you send to your writer. To do this, log in to your account. Another way we can receive your materials is when you attach them to the e-mail or fax them.
6Where can I find the writer’s ID?
This information is available at the communication panel of your personal account. You can also ask our live support to help you identify the writer. Writer’s ID is important if you prefer a particular professional. Next time you order with us, simply write the ID number in the “Preferred writer” field.
7How will I receive my paper?
There are two ways to receive your order. We send it in your e-mail (the paper is in the attached file). But you can also download it yourself from your personal account. Our custom care center makes sure it is available 24/7.
8How do I know that my essay in non-plagiarized?
The risks of a plagiarized paper are minimal. Our secret is a very productive cooperation with the leaders in developing plagiarism detection software, and we use only the newest and most reliable technologies. Every paper is carefully scanned for plagiarism, but does not get submitted to databases of other software, such as TurnItIn.
9My writer does not answer my messages. How can I reach him/her?
The writer will surely answer them, but a delay is possible in certain occasions. As a certain part of our writers works on freelance, they do not have regular operational hours. But you can always contact our department of customer support. It is available 24/7 by phone, live chat and e-mail.
10Do I need to send you additional materials for the order?
If you think that certain information will only make your paper better, you should definitely send it to us. We strives to deliver only the best writing, we follow all the customer’s requirements and appreciate any assistance. If you decide to cooperate with the writer on the content of your paper – do share additional information.
11I have a paper on Statistics. Can you tell me if you can write my paper?
Having a staff of experienced writers specializing in different fields of study, we will definitely find a writer to complete your assignment. Moreover, we have access to the best online libraries which allows us to satisfy the highest demands and expectations of our customers.
12Is there a chance someone will find out I have ordered from you?
Our company guarantees 100% confidentiality. We hold a reputation as a service keeping the personal information about clients in strict secret. No third parties will find out about your private data, order, etc.
13My deadline is in 6 hours, will you manage to write my paper?
Considering the deadline, the best way for you is to contact the live support. It is quite possible that we will be able to find a writer to complete the order in short terms.
14 I would like to make a big order. Can I count on a discount?
Our system of discounts is very flexible. With us, you get a lifetime accumulative discount with the first registered order, and it will grow up to 15 percent with every new custom paper. We also offer 5% off if you bring your friend to our service. Finally, contact the live support department to find out about special discounts on big orders.